RETURN POLICY

Returns

Our refund policy is valid for 30 Days from the date of order. Unfortunately we can’t offer you a refund or exchange after this period.

In order to initiate your return please contact CustomerService@FFIE.com to obtain a material return authorization.  All returns must be pre-authorized in order to be processed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

All shipment damages and/or shortages and your intent to return material must be reported within 3 business days after receipt of order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that refunds are for material only.  Shipping is non-refundable unless the original order shipment was deemed to be inaccurate or damaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@toolsourcedirect.com for instructions on how to process your exchange.

Restocking Fees (if applicable)
Some non-stock items shipping directly from the manufacturer may be subject to restocking fees.  Restocking fees vary based on manufacturers’ policies.